Technical Support Representative

• Responsibilities / Duties
• Job Requirements
• How to apply

Primary Responsibilities and Duties

• Provide telephone support to law firms across the U.S. operating financial and practice management software developed by Software Technology, Inc. (approximately four hours on the phone each day).
• Enter call information into a support tracking system.
• Correspond with Tabs3 and PracticeMaster users and resellers.
• Write for the Tabs3 and PracticeMaster monthly newsletter.
• Test and learn new versions of Tabs3 and PracticeMaster software.

Job Requirements

• Experience troubleshooting PC-based software.
• Knowledge of accounting principles (accounts receivable, general ledger, accounts payable).
• Customer service oriented.
• Outstanding phone skills and voice quality.
• Able to work independently.
• Enjoys learning.

Strong preference is placed on local/regional candidates. No H1B sponsorship or relocation assistance is available at this time.

How To Apply

Submit your cover letter, resume and salary requirements using one of the following options:

• Via E-mail:
  ws-tsr@tabs3.com
  (Please include your cover letter, resume and salary requirements as an attachment.)
• Via Mail:
  Attn: WS-TSR
  Software Technology, Inc.
  1621 Cushman Drive
  Lincoln, NE 68512